Microsoft Dynamics 365
Your cloud-based intelligent business solution that unifies CRM and ERP capabilities into applications that help you run your entire business and deliver greater results through predictive, AI-driven insights.
Dynamics 365 applications are made to work together and with your existing systems for a comprehensive solution that connects your entire business — from marketing and sales to operations, finance, and customer relations.
Exchange Online
Your hosted cloud-based messaging solution that delivers email, calendar, contacts, and tasks from PCs, the web, and mobile devices.
With Exchange Online, emails are hosted on Microsoft’s popular Exchange Server which enables multi-device synchronization, ensuring you always have access to your emails, calendar, and contacts – from anywhere.
Microsoft Dynamics 365 Business Applications
Dynamics 365 Business Central
Upgrade from entry-level accounting software or legacy ERP system to a single, comprehensive solution to manage finances, operations, sales, and customer service.
| Dynamic 365 Business Central Essentials | Dynamic 365 Business Central Premium | |
|---|---|---|
| Unlimited users |  | |
| Customization and extensibility | | |
| Multiple environments | | |
| Multiple companies | | |
| Finance Mangement | | |
| Sales and Marketing | | |
| Fulfillment and delivery | | |
| Purchasing and payables | | |
| Inventory | | |
| Supply planning and availability | | |
| Project management | | |
| Warehouse management | | |
| Service management | | |
| Manufacturing | |
Sales
Empower sales teams with generative AI, automation, and contextual insights.
- Receive LinkedIn profile recommendations resembling your existing customers.
- Forecast revenue changes and pinpoint sales focus areas.
- Streamline sales cycles with priority actions.
- Increase closure rates with deal risk alerts.
- Receive recommendations to improve account relationships at risk.
- Integrate LinkedIn features into Dynamics 365 for direct communication.
Customer Service
Exceed customer expectations by delivering exceptional service on any channel.
- Empower agents to quickly track and resolve issues with a complete view of the customer’s journey.
- Increase first-contact resolution with intelligent unified routing.
- Speed up issue resolution using AI-powered conversational bots that connect websites and internal docs.
- Automate tasks with 700+ flows and add custom data connectors.
- Enable multilingual communication with real-time translation.
- Track and analyze customer behavior and data for engagement opportunities and revenue growth.
Marketing
Transform your marketing with generative AI that seamlessly segments audiences and simply creates personalized content.
- Encourage customer action via event reminders and repeating messages.
- Track business goals, journey performance, and content effectiveness with real KPI and dashboards.
- Easily manage email content and workflows across different brands via brand profiles.
- Create segments for contacts and leads using a refreshed segment builder and natural language.
- Send periodic newsletters, emails, and timely personalized notifications.
Field Service
Move from reactive to proactive to predictive service using data insights and connected experiences
- Gain customer insights with automated, personalized customer surveys using Dynamics 365 Customer Voice.
- Access remote expert help through Dynamics 365 Remote Assist and other mixed-reality tools.
- Optimize scheduling with AI recommendations and varied scheduling automation options.
- Resolve issues preemptively using IoT sensors.
- Increase profitability by moving to just-in-time predictive maintenance triggered by IoT data.
Project Operations
Get the visibility, collaboration, and agility needed to drive success across your project-centric business—from prospects to payments to profits.
- Quickly create quotes using templates for estimates, schedules, and pricing.
- Boost productivity with integrated Microsoft Project features.
- Maintain resource profiles to match people’s skillsets with projects and rate skills with adaptable proficiency models.
- Manage expenses on-the-go through the app or browser.
- Quickly adapt to business changes using built-in dashboards surfacing KPIs.
- Enhance teamwork and business outcomes with Power BI insights.
Finance
Reimagine your financial models to prepare, respond, and thrive in the face of disruption.
- Analyze cash flow trends with customizable finance insights.
- Streamline budgeting using the intelligent budget proposal feature for historical data analysis and budget accuracy.
- Automatically submit invoices to workflow and match vendor invoice lines to product receipts.
- Accelerate global expansion and ensure compliance across 51 countries/region.
- Optimize processes with configurable electronic invoicing and automation workflows.
- Comply with tax regulations with no-code tax tools.
Supply Chain Management
Adapt quickly and operate sustainably with a predictive supply chain.
- Uncover risks to planned purchases using past supplier performance and product data.
- Automatically apply negotiated pricing based on business-defined purchase policies.
- Perform real-time pricing calculations and simulations.
- Ensure accurate and efficient warehousing operations with a customizable mobile app.
- Establish new warehouses quickly with guided implementation wizards and copying configurations.
- Effectively pick, pack, and sort shipments from anywhere using a browser-based experience or mobile app.
Commerce
Deliver unified, personalized, and seamless buying experiences for customers and partners.
- Enable online buying, in-store pickup, and home delivery via connected ordering and fulfillment tools.
- Connect physical and digital storefronts using Dynamics 365 Customer Insights.
- Boost customer relations through AI-driven recommendations, insights, and loyalty programs.
- Extend B2C e-commerce benefits to partners with customized catalogs and pricing.
- Cross-sell and upsell products using AI-based recommendations to help customers find relevant products.
- Deploy AI- powered chatbots with Dynamics 365 Customer Service and Microsoft Power Virtual Agents.
Guides
Use HoloLens with the real-time collaboration capabilities in Guides, including 3D work instructions and Teams meetings.
- Get instant remote assistance by calling anyone, anywhere, from Guides.
- Join Teams meetings from Guides on HoloLens 2 so participants can see what you see.
- Share files as holograms to provide information and context with the physical world.
- Easily place 2D and 3D content in the real-world environment using the Microsoft HoloLens app.
- Reduce costs by conducting audits and inspections remotely.
- Give precise guidance through shared, hand-drawn annotations in a shared view.
Human Resources
Go beyond traditional personnel management to improve organizational agility, optimize HR programs, and transform employee experiences.
- Foster employee connections with detailed employee profiles.
- Improve manager success with team performance and feedback tracking and business process automation.
- Create compliant leave and absence programs that meet changing global regulations.
- Find the right candidates by integrating with existing talent acquisition systems like LinkedIn Talent Solutions.
- Boost productivity through automated processes, workflows, and task management.
- Enhance workforce planning using rich Power BI dashboards to help you visualize all HR data.